For Care Homes

CQC

Privacy Policy

Contact us

Our team oversees inquiries related to this privacy policy. If you have any questions about this policy or our privacy practices, please contact us on https://audracare.co.uk/contact/

Data We Collect

We collect information necessary for the care Management, including:

Personal information (Name, address, Website)
Contact details (phone number, email address)

Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right to access: You can request copies of your data.
Right to rectification: You can ask us to update or edit your details whenever needed.
Right to erasure: You can request the deletion of your personal data under certain conditions.
Right to restrict processing: You can request the limitation of how we use your data.
Right to data portability: You can request the transfer of your data to another organisation.
Right to object: You can object to the processing of your data in certain circumstances. (Related to Marketing Emails [Product updates, Promotions and Newsletters])

How we use your Data

Our use of your personal data will always be based on a lawful basis: it is necessary for performing our contract with you, you have given your consent (e.g., by subscribing to emails), or it is within our legitimate interests. Specifically, we may use your data for the following purposes:

Supplying our products or services to you (we require your personal data to enter into a contract with you)
Managing your account and access to our site and products
Personalising and tailoring our products or services for you
Personalising and tailoring your experience on our site
Responding to your messages
Sending you emails you have opted into (you can unsubscribe using the links provided in our emails)
Analysing your use of our site and gathering feedback to continuously improve our site and your user experience

Sharing and Disclosure of Personal Data

We do not share or disclose your data without your explicit consent, except where required by law or for the provision of our services.

Data Security

We employ robust security measures to protect your data, including encryption and secure data storage. Access to your data is restricted to authorised personnel only.

Data Retention Period

We retain your data for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our policies.

We are obligated by UK tax law to retain your basic personal data (such as name, address and contact details) for a minimum number of years, after which it will be securely destroyed.

Complaints

If you're worried about how we manage your data, you can file a complaint with the Information Commissioner's Office (ICO) or an appropriate supervisory authority.

Changes to this privacy notice

We reserve the right to modify this privacy notice occasionally to align with evolving practices or legal obligations. We recommend checking this notice periodically for any updates.

About Us

Audracare Home Management System (CMS) respects your privacy and is dedicated to safeguarding your data.

We are committed to protecting the privacy and personal data of our users. Our care home management system adheres to the GDPR regulations, ensuring that your data is handled with the utmost care and security.

Resident Privacy Policy

We collect resident’s personal information necessary for the operation and management of care Management, including:

Personal identification information (Name, address, date of birth)
Medical and health information
Contact details (phone number, email address)
Emergency contact information

Care Staff Privacy Policy:

We are committed to protecting the privacy and personal data of our care staff. These policies outline how we collect, use, share and protect your personal information in accordance with relevant data protection laws.

We may collect and process the following personal data:

Personal identification information (name and address)
Contact details (phone number, email address)
Employment information (job title, work history, qualifications)

Family Portal Privacy Policy:

1. Overview

Our Family Portal enhances communication and transparency between care Management and family members. This policy outlines how we handle and protect the data of users accessing the Family Portal.

2. Service Scope

The Family Portal provides family members with access to information about their loved ones, including health updates, activity logs and communication tools. It aims to foster better engagement and involvement in the care process.

3. Collected Information

Personal details of family members (name, contact information)
Login credentials (username, password)
Communication records between family members and care, home staff.

4. The information collected is used to:

Provide secure access to the Family Portal
Facilitate communication between family members and care home staff(s)
Monitor and improve the functionality of the portal
Ensure the safety and well-being of care home residents

5. Data Sharing

We do not share your data with third parties without your consent, except where necessary to provide the Family Portal services or comply with legal requirements.

6. Security, Retention and Storage